Panera Faces Lawsuit Over Hidden Pandemic Delivery Fees

Customers who made a delivery order (but not a pick-up one) on Panera’s website or app between October 1, 2020 and August 31, 2021 are covered in this class action — so if you’re eligible to receive some of the settlement money, you should have received an email from Kroll Settlement Administration, the organization tasked with handling the settlement. If not, you can still stake a claim via Kroll’s website, but you’ll need to supply the phone number connected with an order during that time to receive the settlement. Only one claim per customer can be made regardless of how many orders you placed during that time. Claims have to be filed by June 10, 2024.


If you make a claim, you can choose between receiving a Panera voucher or cash. Those who opt for the former will get two $9.50 vouchers, which can only be used on Panera’s “Soups & Mac” menu. If you choose cash, you’ll receive up to $12, which will be paid out electronically. But don’t make plans for that $12 too quickly, as the actual amount you actually receive could be lower, depending on how many people file claims.

This isn’t the only notable lawsuit Panera is currently dealing with — a few other unrelated lawsuits are still ongoing, alleging that the chain’s controversial charged lemonade caused deaths or health problems.

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